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Technology and Data

Updated

What type of Wi-Fi does Haywire provide?

We currently deploy Wi-Fi 6 (802.11ax to be exact) access points. Our access points are separate devices from our routers to allow the Wi-Fi to have optimal placement for the best coverage.

 

Are there any data caps to my monthly usage?

None. Zero. Zilch. Go ahead and binge that latest Netflix series. one. more. time.

 

My connection feels slow. How do I test my bandwidth?

There is a lot going on when you click the “test” button on a speed test website. To run an accurate speed test, please take a look at the Speed Tests – An Overview article. Alternatively, if you're unable to connect to your service at all, you can check for an outage on our status page.

 

How do I restart my router?

The process will vary depending on your location, so please take a look at the Restarting your Wi-Fi Equipment article.

 

Can I port forward on my network?

Yes, but it is generally recommended to use modern alternatives first. While port forwarding is supported, Your Haywire connection utilizes Carrier Grade NAT (CG-NAT) with a Dual-Stack IPv4/IPv6 configuration by default.

This means standard IPv4 Port Forwarding and UPnP will not work on a basic connection without specific modifications and an additional monthly fee.

Recommended Alternatives

Most customers find they can bypass the complexity and cost of port forwarding by using "tunneling" services. These are often easier to set up and more secure:

  • Tailscale: Great for private access to your devices from anywhere.

  • Cloudflare Tunnels: Ideal for hosting web services without exposing your home IP.

  • Benefits: No monthly $5 fee, no extra hardware required, and works instantly.

If You Still Require Standard Port Forwarding

If your specific use case requires a traditional setup, you can enable it by meeting the following requirements:

  • Static Public IPv4 Address: Required to bypass CGNAT.

    • Cost: $5/month.

    • Timeline: Up to two business days to provision.

  • Hardware: You must provide and manage your own router to assign the static address. Haywire does not currently offer any router rental programs, and the existing WiFi access points are not capable of port forwarding.

    • Note: Properties already utilizing eero routers are the only exception to the "own router" rule.

 

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