We are thrilled to have you as our customer! Haywire is not your typical internet service provider; we do things a little different than the big ISPs. Below is an overview of your internet service and answers to common questions to get you better acquainted with Haywire.

For additional information on billing, speeds, and plan options, please visit our sign-up form.

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Equipment in Your Apartment

Wi-Fi Access Point (AP)

This is your Wi-Fi access point which allows your wireless devices to connect to the internet. It is attached to your wall in a central location to ensure adequate coverage in your unit. Near the base of the AP, you will find a set of ethernet ports for connecting any devices using an ethernet cable.

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Connecting to Your Wi-Fi

Network Name and Password

When Haywire activates your account, we will send you your Wi-Fi network's name and password.  Additionally, your Wi-Fi network credentials can be found on the main page of your client zone.

Your equipment will broadcast two wireless networks for you to use: a standard network and a network ending in "_2.4." While both networks will get you connected to the internet, your "_2.4" network is intended primarily for legacy and smart home devices. If you are not sure which network to choose, your standard network is the safest option.

Roaming on Your Network

Every access point at your community is connected through a single "Haywire" network, allowing you to bring your high-speed service to any common areas or amenity spaces. The password for your service, however, is exclusive to you and will ensure any bad actors are unable to view your devices' internet traffic.

Changing the Wi-Fi Settings

Haywire Wi-Fi access points at this property are centrally managed, so there is not a customer login to manage the settings such as the Wi-Fi password. If you would like the Wi-Fi password changed, please contact our support team with the new password (must be at least 8 characters,) and we will adjust your network accordingly.

If you are more of a do-it-yourself person, you are welcome to use your own Wi-Fi enabled equipment and plug it into the ethernet ports on the bottom of the Haywire access point (or other ethernet port in your apartment.) Just let us know if you decide to go that route, and we will disable our Wi-Fi network to prevent interference.

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Support

Restarting Your Equipment

As an initial step to troubleshoot poor network performance or a service outage, a restart of your Haywire internet equipment is recommended. You can request a restart by contacting our support team.

Contact Our Team

If you have any questions or concerns about your service:

• Check out our Help Center for general questions and basic troubleshooting tips
• Submit a support request or email us at help@gohaywire.com
• Call us at (317) 747-2695

Canceling

When you know your move out date, simply fill out our cancellation form to schedule your service termination.