We are thrilled to have you as our customer! Haywire is not your typical internet service provider; we do things a little different than the big ISPs. Below is an overview of your internet service and answers to common questions to get you better acquainted with Haywire.

For additional information on billing, speeds, and plan options, please visit our sign-up form.

Please note: Billing for your internet service at this property is managed by your leasing office. You will not receive a bill from Haywire.

Equipment in Your Apartment

Wi-Fi Access Point (AP)

Wall-mounted access point with a white power indicator light near the top.

Wall-mounted access point with a white power indicator light near the bottom.

This is your Wi-Fi access point which allows your wireless devices to connect to the internet. It is attached to your wall in a central location to ensure adequate coverage in your unit. An additional access point may be included depending on your floor plan and position of adjacent units.

Networking Enclosure

Tall vented network enclosure with a two handles on the right.

Your access point is located in an enclosure, which is usually in a closet or laundry room.

Connecting to Your Wi-Fi

Network Frequencies

Your equipment will broadcast your network across two different frequency bands: 5 GHz and 2.4 GHz. Your devices should dynamically take advantage of both bands to ensure high speeds throughout your apartment, but some legacy and smart home devices may have trouble getting connected initially. To help with compatibility in these situations, we recommend temporarily disabling your 5 GHz band.

Connecting a Wired Device

eero access point rotating counter-clockwise and dismounting from its bracket.

Back of eero access point indicating an open ethernet port to the right of the uplink and power connections.

On the back of your access point is an ethernet port, allowing you to connect a device or wall jack to your network. To access the port, you will need to dismount the access point from the inside of your unit's networking enclosure. Here are the steps to do that:

Rotate the access point counter-clockwise and pull away from the mounting plate once it has been released (picture 1.)
Plug your ethernet cable into the open port on the back of the access point (picture 2.)
Replace the access point onto the mounting plate and turn clockwise until it snaps into position.

Managing Your Wi-Fi in the eero App

You can download the eero app to manage and check the status of your Wi-Fi network. The eero app allows you to:

Restart your network
Change the Wi-Fi network name and password
Add a guest network
See the devices connected to the network
Run speed tests
Apply the latest software updates on your schedule

Support

Contact Our Team

If you have any questions or concerns about your service:

Check out our Help Center for general questions and basic troubleshooting tips
Submit a support request or email us at help@gohaywire.com
Call us at (317) 747-2695

Canceling

When you know your move out date, simply fill out our cancellation form to schedule your service termination.