We are thrilled to have you as our customer! Haywire is not your typical internet service provider; we do things a little different than the big ISPs. Below is an overview of your internet service and answers to common questions to get you better acquainted with Haywire.

For additional information on billing, speeds, and plan options, please visit our sign-up form.

Please note: Billing for your internet service at this property is managed by Haywire. You will receive a bill from Haywire in your email and your client zone.

Equipment in Your Apartment

Wi-Fi Access Point (AP)

Wall-mounted access point with a blue power indicator light near the top.

This is your Wi-Fi access point which allows your wireless devices to connect to the internet. It is attached to your wall in a central location to ensure adequate coverage in your unit. Near the base of the AP, you will find a set of ethernet ports for connecting any devices using an ethernet cable.

Optical Network Terminal (ONT)

Black and white fiber router with white indicator lights on the top.

This is your Haywire fiber router, or ONT. This device converts the incoming fiber optic connection to be used by your devices. It is installed in a networking enclosure inside your apartment, typically in a closet or laundry room.

Networking Enclosure

Rectangular network enclosure with two latches on the right.

Your ONT and switch are both located in an enclosure, which is usually in a closet or laundry room. Some units may not have an accessible enclosure and can only be managed by Haywire.

Connecting to Your Wi-Fi

Network Name and Password

When Haywire activates your account, we will send you your Wi-Fi network's name and password. Additionally, your Wi-Fi network credentials can be found on the main page of your client zone.

Your equipment will broadcast two wireless networks for you to use: a standard network and a network ending in "_2.4." While both networks will get you connected to the internet, your "_2.4" network is intended primarily for legacy and smart home devices. If you are not sure which network to choose, your standard network is the safest option.

Changing the Wi-Fi Settings

Haywire Wi-Fi access points at this property are centrally managed, so there is not a customer login to manage the settings such as the Wi-Fi name and password. If you would like the Wi-Fi network name or password changed, please contact our support team with the new name and password (must be at least 8 characters,) and we will adjust your network accordingly.

If you are more of a do-it-yourself person, you are welcome to use your own Wi-Fi enabled equipment and plug it into the ethernet ports on the bottom of the Haywire access point (or other ethernet port in your apartment.) Just let us know if you decide to go that route, and we will disable our Wi-Fi network to prevent interference.

Support

Restarting Your Equipment

As an initial step to troubleshoot poor network performance or a service outage, a restart of your Haywire internet equipment is recommended. You can find the article with instructions to do so here. If your unit does not have a network enclosure, you can also request a restart by contacting our support team.

Contact Our Team

If you have any questions or concerns about your service:

Check out our Help Center for general questions and basic troubleshooting tips
Submit a support request or email us at help@gohaywire.com
Call us at (317) 747-2695

Canceling

When you know your move out date, simply fill out our cancellation form to schedule your service termination.