We are thrilled to have you as our customer! Haywire is not your typical internet service provider; we do things a little different than the big ISPs. Below is an overview of your internet service and answers to common questions to get you better acquainted with Haywire.
For additional information on billing, speeds, and plan options, please visit our sign-up form.
| Please note: Billing for your internet service at this property is managed by your leasing office. You will not receive a bill from Haywire. |
Equipment in Your Apartment
Wi-Fi Access Point (AP)
This is your Wi-Fi access point which allows your wireless devices to connect to the internet. It is attached to your wall in a central location to ensure adequate coverage in your unit. On the back of the AP, you will find an ethernet port for connecting any nearby devices using an ethernet cable.
Optical Network Terminal (ONT)
This is your Haywire fiber router, or ONT. This device converts the incoming fiber optic connection to be used by your devices. It is installed in a networking enclosure inside your apartment, typically in a closet.
Network Switch
Your network switch connects the access point and any available ethernet ports on your walls to the ONT. It can also be found in your apartment's networking enclosure.
Networking Enclosure
Your ONT and switch are both located in an enclosure, which is usually in a closet.
Connecting to Your Wi-Fi
Network Frequencies
Your equipment will broadcast your network across two different frequency bands: 5 GHz and 2.4 GHz. Your devices should dynamically take advantage of both bands to ensure high speeds throughout your apartment, but some legacy and smart home devices may have trouble getting connected initially. To help with compatibility in these situations, we recommend temporarily disabling your 5 GHz band.
Managing Your Wi-Fi in the eero App
You can download the eero app to manage and check the status of your Wi-Fi network. The eero app allows you to:
- Restart your network
- Change the Wi-Fi network name and password
- Add a guest network
- See the devices connected to the network
- Run speed tests
- Apply the latest software updates on your schedule
Support
Contact Our Team
If you have any questions or concerns about your service:
- Check out our Help Center for general questions and basic troubleshooting tips
- Submit a support request or email us at help@gohaywire.com
- Call us at (317) 747-2695
Canceling
When you know your move out date, simply fill out our cancellation form to schedule your service termination.