We're sorry to see you go. Cancelling with Haywire is simple — no phone calls required.
How to cancel
Fill out the cancellation form at gohaywire.com/cancellation. Once submitted, your final bill will be prorated, so you only pay for the days you actually used, and you'll receive a confirmation by text or email.
Do you need to return any equipment?
Standard Haywire equipment stays in your unit — it's built into the apartment and doesn't need to be returned.
If you have rented equipment (for example, a rental Wi-Fi router or access point through our hardware rental program), that's different — rented equipment remains Haywire property and needs to be returned within 30 days of cancellation. Haywire covers the return shipping cost. If this applies to you, please submit a request and we'll get a prepaid return label sent to you. See the article "Returning your Rented Hardware" for detailed information.
If you're on bulk billing
If your internet is included in your rent through your leasing office, cancellation may work differently since your service isn't billed directly through Haywire. Please reach out to your leasing office, or submit a request if you have questions about how this applies to you.
Questions about your final bill or a return?
Please submit a request and our team can help.