Supplemental services and fees are detailed in the table below. These fees are in addition to your monthly internet service plan charges. Haywire reserves the right to modify and impose additional fees at any time.
Freebies
| Router Fee | A router is required to provide you service, why would we charge you for that? | Price – $0 |
| Activation Fee | We want you to be a Haywire customer; we are not going to charge you to join us. | Price – $0 |
| Installation Fee | Installation fees – When an ISP needs to get your money before you discover how bad they are. We don’t do that.* | Price – $0 |
| Recovery Fees | A hidden charge to make the monthly price not look so bad. | Price – $0 |
*Installs for business customers may be subject to fees based on hardware requirements.
Monthly Services and Fees
| Additional Access Point | An additional Wi-Fi access point installed in your residence. | Price – $9.00/month |
| Static IP Address | IPv4 static public IP address. | Price – $5.00/month |
Additional Services and Fees
| Assisted Payment Fee | Payment made with the assistance of a Haywire support representative (example: credit card given over the phone). | Price – $5.00 |
| On-site Service Dispatch | An onsite technician is dispatched for a customer support issue. The fee is waived if Haywire determines the issue is with Haywire equipment. | Price – $75.00 |
| Late Payment Fee | Fee assessed if bill payment is not made in full by original bill due date. | Price – $5.00 |
| Rejected Payment Fee | If a payment is rejected, fails to process, or has insufficient funds, a rejected payment fee may be applied. | Price – $10.00 |
| Hardware Replacement Fee | Replacement of lost or damaged equipment (Example: Fiber ONT and Wi-Fi Access Point). | Price – $125.00 – $275.00 |