If your internet is working, but noticeably slower than usual across every device in your home, here's how to get to the bottom of it.
Not the right article?
If you have no connection at all, see My Internet Is Completely Down. If only one specific device is affected while others work fine, see One Device Is Slow or Won't Connect.
Step 1: Run a speed test
Before troubleshooting, it helps to confirm what speeds you're actually getting. See articles Speed Tests – An Overview and Speed Tests - Performing an Accurate Test for the best way to test.
Step 2: Check for a VPN
If anyone in your home is using a VPN on any device, that can sometimes slow things down for the whole network. Try turning it off and testing again. See our Using a VPN with Haywire article for more VPN information.
Step 3: Restart your equipment
Instructions for restarting your Haywire equipment will vary on a per-community basis. More information can be found in the Restarting Your Haywire Equipment (General Guide) article or by locating your property on our Learn About Your Property page.
Still slow after restarting?
In rare cases, a persistent network-wide slowdown can point to a physical connection issue that needs a closer look from our team. Please submit a request with your speed test results, and we'll take it from there.