If one specific device is running slow or having trouble connecting while your other devices are working fine, the issue is almost always something specific to that device or its connection — not your network as a whole.
Not the right article? If all of your devices are affected, see "All My Devices Are Running Slow" or "My Internet Is Completely Down."
First, is the device on Wi-Fi or Ethernet?
If it's on Wi-Fi:
- Check for a VPN. If one is running on the device, turn it off and test again.
- Try the 2.4GHz network. Your setup includes two networks — your main one and a "_2.4" version (for example, "Haywire 204_2.4"). Some devices, especially older or smart-home ones, perform better on 2.4GHz.
- Forget and reconnect. In your device's Wi-Fi settings, forget the Haywire network, then search for it again and reconnect. See our guide to forgetting and rejoining a network for device-specific steps.
- Restart the device fully and check for any pending software updates.
If it's on Ethernet:
A wired device that's slow while others work fine is almost always a cable, port, or device issue rather than something on our end.
- Swap the cable. Try a different Ethernet cable if you have one — ideally a round Cat6 cable. Flat or thin cables often can't sustain full speed and can silently cap your connection around 100Mbps.
- Check your link speed. Our guide to checking your equipment's link speed shows you how to see exactly what speed your device is negotiating on macOS, Windows, iOS, and Android — this will confirm whether the connection really is capped.
- Test a different device on the same cable and port. If the other device gets full speed, the issue is likely the first device's network card rather than the cable or our equipment.
- Connect directly to your Haywire equipment, bypassing any wall jack, to rule out in-wall wiring.
Still having trouble?
If you've worked through the steps above and the issue continues, please submit a request and let us know what you've already tried.