Most connectivity issues can be resolved with a quick restart. Depending on the configuration in your unit, restarts can either be initiated through a support request or by physically cycling power to your network's equipment. Here's are instructions on how to do both.
Note: Some properties have their own specific restart guide with extra steps unique to their equipment layout — check the Learn About Your Property section to see if yours has one. Otherwise, the general steps below apply to most Haywire setups.
Method 1: Restart from your network enclosure
Some locations have a network enclosure — usually found in a closet, utility area, or another central spot in the unit — which connects your access point and additional hardware to the upstream fiber signal in your unit.
- Locate your network enclosure, if your unit has one.
- Unplug the power to the enclosure. The power cable may either be located inside the enclosure or plugged into a nearby outlet.
- Wait 30 seconds.
- Plug it back in and give your network a few minutes to fully restart.
- Test your connection again.
If your network enclosure is locked or otherwise inaccessible, you can check your circuit breaker panel for a relevant switch to temporarily cut power to the enclosure.
Method 2: Request a remote restart
If your unit's equipment cannot be rebooted in person, you can email our team at help@gohaywire.com or call (317) 747-2695 to request a remote restart. Our team may be able to provide extra instructions to partially reboot your equipment in-person, if available.
Still not working?
If you weren't able to complete these steps, or your internet is still down afterward, please submit a support request for further investigation.